All orders made through Treet are covered by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund.
We don’t disburse funds to your Seller until you’ve verified the order within your Purchases Page. If there’s an issue with your order, file a Misrepresentation Claim within 72 hours of receiving the item. If more than 72 hours have passed without receiving a verification or Claim, we will automatically disburse the funds to your Seller and returns will not be possible.
Submit a Claim - File a claim on your Purchases Page within 72 hours of receiving the item.
Treet Review - Treet will review your Claim and get back to you with any additional questions or required photos.
Print Return Label & Ship - If your Claim is accepted, we’ll provide a return shipping label for you to print and return the item within 72 hours.
Receive Full Refund - Once your tracking info shows the item is in the mail, we’ll disburse your full refund.
Misrepresented items - The item has notable quirks that weren’t mentioned in the original post.
Incorrect items - The item from the original post is not the item that was received.
Inauthentic items - The item is not an authentic piece from the brand.
What if I don’t like my item or it doesn’t fit?
If you receive an item that you don’t want for whatever reason, you can re-list the item without paying any commission or fees. In order to qualify, you must email firstname.lastname@example.org within 72 hours of receiving the item with the following information:
Order # of the original purchase
Your new listing
Brief description of why you will be re-listing the item.
After receiving the above information, we will approve the listing and waive the commission fee once it’s sold.
Seller Return Policy
As a Seller on Treet, we trust that you will represent your items correctly when posted. If for whatever reason, a Claim is raised and we need to return the item to you, Treet will cover the customer support and cost of return shipping.
Of course, this isn’t an ideal scenario for you or the Buyer and we hope to avoid it as much as possible. In order to reduce your chances of receiving a returned item, make sure your post contains all relevant information and photos of the item’s condition.
Once a returned item has been returned, please add any new relevant information to your post and submit for review. It will go to the top of our queue for us to review and post immediately.